See why customers love The Bio Flame

We collect reviews from our customers to help you make an educated decision when purchasing our products.
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5 stars

30,000+ Happy Customers

CE-certified

All burners are CE-certified, signifying compliance with international safety standards. They have undergone rigorous third-party highest-standard testing to ensure they not only meet but exceed the highest industry standards for reliability and security. Our products adhere to safety mandates, ensuring compliance in the USA and meeting the ACCC Safety Mandate for Australia.

Based on 97 reviews
92%
(89)
7%
(7)
1%
(1)
1%
(1)
0%
(0)
L
Fuel
Lucjan Strekowski
good fuel

Good but not the best. It gives a lot of heat, so its use during the hot summer days is out of question.

D
Fuel
David Tonks
?

Nice, but I didn't buy any fuel 19 days ago?!?!?!?

S
24" Grate Kit
Susan Carlton
Just ok

I have to say I am disappointed in the height of the flames. We had to raise the platform up on bricks and it is still hard to see. Not realistic looking at all. Fuel does not last long and is very expensive.

E
Fiorenzo
Erik Stabile
easy install and well designed

This was easy to install and it looks beautiful in my living space.

A
5L Burner
A. Hopkins
Great Burner

Good price
good Burner
Good flame
good burn Time

R
13” Burner
Raffaele Mastrocola

Great, came as advertised!!

Customer Review for Rogue 2.0 Bioethanol Fireplace

We recently purchased the Rogue 2.0 Bioethanol Fireplace, and it has been a fantastic addition to our home! The design is stunning, and it adds a touch of elegance and warmth to our space.
While we did encounter a minor hiccup with some initial issues, the customer service team, especially Josep, went above and beyond to help us. He quickly addressed the problems and ensured everything was resolved to our satisfaction. His responsiveness and professionalism were top-notch!
Now, the fireplace works perfectly, and we couldn't be happier. It's easy to use, burns cleanly, and creates a cozy ambiance. Every time we have friends over, they can't stop complimenting us.
We are delighted with our purchase and highly recommend the Rogue 2.0 to anyone looking for a stylish and efficient bioethanol fireplace!

Fantastic Fireplace Solution

This has exceeded my expectations. It’s attractive, well made and the flame is lovely, lively and warm. I dressed it up with ceramic logs and fire glass and it’s a show stopper.

W
24” Burner
William Feaster
24” Bio Flame

Nice product, very well constructed. A bit dissapointed by the lack of vigor of the flame and no way to adjust. When I purchased the product there was a promotion for free fuel which never was sent.

k
13” Burner
kim watson
burns well

easy to fill and light.nice 4” flame.lasted about 1.5 hours as indicated.i used in a cast iron fireplace, and it heated the room up nicely thru the venting system.
should have purchased the model that burnt 6-8 hours

E
Torch 2.0
Elizabeth

Very elegant looking. I just didn't know that the burner is.included. so now I have an extra burner.

m
Fuel
max2424
It does give off a smell...

It is not totally smell free...better to keep a window slightly open...

M
60" Firebox SS
Monique Fletcher

Service was amazing. My order wasn’t in stock. I was able to speak to someone right away and they were are to help me fine a nicer fireplace for a better price than my original order! Would definitely recommend them to anyone in need of a fireplace.

Rogue 2.0 DS (Double Sided)

M
Lorenzo
Melissa Panagakis

Lorenzo

J
Fuel
Joy Causey

Excellent fuel that burns for a long time.

R
Fuel
Rick Romash

I have not received it yet

T
Fuel
Terry Hansen
Patio heaters!

I live in the Pacific Northwest and I like to be outside so, I bought 2 small patio "fireplace" heaters. I am elderly with arthritis and this fuel is packaged in a size of bottle I can handle and control fill speed so I don't spill any.

R
Fuel
R THOMAS GRACEY
fine as usual

Do you have the product in half gallons

M
Lorenzo
Morrison Payne
Absolutely love

I have wanted a fireplace for years, but do not have the space to install a vented fireplace. The Lorenzo gives me a real flame and it provides plenty of warmth. I absolutely love it!

T
Fuel
Trevor Law

Fuel

M
Fiorenzo
Mary Mills

Haven’t received it yet

N
Lorenzo
Natalia Villena
Cosy and beautiful

We have recently purchased the Lorenzo fireplace. We are so happy with this purchase. The fireplace arrived promptly it was easy to install and it's beautiful in our lounge area. I am totally in love. Nothing better than to sit in front of the fire with a good book or movie.
The only issues: the lighter didn't work and we had to wait to try it on as there was no ethanol included.

Levy Fireplacw

It looks great and was easy to install. We have not fueled it up yet.. Only issue we had is the fueling compartment hatch door will not latch, and since its spring loaded it is always "open". How can we address this without sending it back as homeowners are moving in on 7/3?

R
Rogue 2.0 SS
Richard Potvin
Great purchase !

This has been a great experience. My inquiries were answered quickly and the info sought was provided. The purchase was easy to complete and delivery was on schedule with no damage to the unit. The fireplace looks great and provides extra heat on those damp and cool days.