Frequently Asked Questions
Are Bio Flame fireplaces safe?
Absolutely! Bio Flame fireplaces have always prioritized safety, and we were the only ethanol fireplace manufacturer to receive UL (Underwriters Laboratories) and ULC (Underwriter Laboratories of Canada) certification. This certification ensured that Bio Flame fireplaces underwent rigorous testing and evaluations by a third party, meeting and exceeding UL's globally recognized Standards for Safety.
Are Bio Flame fireplaces easy to assemble and install?
Bio Flame fireplaces are designed to be easy to install and operate. There is no need for a chimney, flue, gas or electric lines. Most fireplaces come ready out of the box, but some need simple assembly, which will take a few minutes of your time. All wall-mounted models come with mounting brackets and hardware, while firebox and burners will come with installation guides for framing and installation, which will take less than an hour!
Where can Bio Flame fireplaces be installed?
Bio Flame fireplaces can be installed anywhere in your home, both indoors and outdoors. All models are constructed using high-quality 304-grade stainless steel, so corrosion is never a worry!
Can I convert my existing fireplace to an ethanol fireplace?
With our line of grate kits, you can easily convert your existing fireplace. If you are converting a gas fireplace, you have to cap the gas line and connections and then simply frame one of our models into the existing opening.
How do I clean my Bio Flame ethanol fireplace or burner?
As the fuel does not produce any soot or smoke when burning, no cleaning needed! Simply use a damp cloth once in a while to wipe down the surface and remove dust.
Will the fireplace heat up my room?
You bet it will! Bio Flame fireplaces are engineered to be heat efficient and radiate the heat into your room. As there is no venting, 100% of the heat generated will stay in your room! You can find heat output specifications for a particular model on its products page.
Where do I get bio ethanol fuel for my fireplace?
You can purchase our fuel at your local hardware store (Lowes and Ace Hardware in the US and Canadian Tire and Home Hardware in Canada). You can also order the fuel online through numerous online vendors, including Amazon, which offers same-day delivery in many areas.
What is bio ethanol and is it eco-friendly?
Bio ethanol is derived from renewable resources such as corn, making it a sustainable energy source. The only residual emissions when burning bio ethanol are carbon dioxide and water steam. This makes bio ethanol fireplaces one of the safest to use in your home.
How do I operate my fireplace or burner?
A Bio Flame fireplace is simple to operate. Fill it up, light it up and enjoy the warmth of the fire! All required accessories will come with your order.
Does the fuel smell when burning?
Not at all! The bio ethanol does not produce a smell when lit. It smells like alcohol in its raw state and will give a slight odor right after the flame is extinguished, similar to when a candle goes out.
How long will my fireplace burn for?
The fireplace's burners differ in size, fuel capacities, and burn times. Average burn times are 1 hour per liter of fuel.
Why don’t bio ethanol burners need a flue?
Since bioethanol burners do not produce any harmful chemicals or toxins, a flue or vent is unnecessary. However, they do consume oxygen from your living or commercial space, so you may need to open a window for some fresh air periodically.
How do you fill a Bio Flame burner?
When filling your burner, place the provided enclosed funnel in the opening. Then, carefully pour the all-natural fuel into the funnel about ⅔ of the way to prevent any overfill. Once you can see the fuel in the opening, you can remove the funnel and ignite the fireplace.
What is Bio Flame?
What is covered under Bio Flame’s 5 year warranty?
The Bio Flame offers a 5 year warranty from date of purchase on all operation-related functionality of the fireplaces. The warranty does not cover any damage to products that occur due to improper product handling, installation, or misuse. For items damaged upon arrival, please refer to our return policy section that highlights defective or damaged merchandise.