Warranty Details

The Bio Flame offers a 5-year warranty from the date of purchase on all operation-related functions of the fireplaces. The warranty does not cover any product damage that occurred during shipping or was caused by improper product handling or installation. 

The warranty does not cover chips, scratches, and glass breaks. For items damaged upon arrival, please refer to our Return Policy section for defective or damaged merchandise.

Items that are deemed (un-fixable) will be replaced with the same or similar model.

Warranty will be applied upon presentation of a dated receipt and is strictly limited to factory service repair of the defective piece or pieces.

Installation costs will not be reimbursed as damages for any reason whatsoever.

The manufacturer will not be held responsible for any incidental or consequential defects on goods or individuals.

The warranty will not apply if devices have been subjected to abnormal use or if they are used under conditions other than the intended ones.

The warranty will not apply in case of deterioration or accident due to negligence or damages caused by failing to maintain and service the device or resulting from an alteration of material.

By signing up for our 5-year Warranty, you understand and agree that you are providing personal information to The Bio Flame in accordance with the Privacy Policy and Terms and Conditions. The Bio Flame products come with a standard 5-year Warranty from the date of purchase for operation-related functions only. After receiving warranty claims, The Bio Flame reserves the right to approve or reject claims based on the information and proof submitted. Registration within 1 year of the date of purchase is required for the warranty to be valid.



*The Warranty Process may take up to 12 weeks based on availability of personnel in your area for the service repair.

**Approved Warranty Replacements may take up to 12 weeks to be delivered, depending on the inventory available at the time of claim.