See why customers love The Bio Flame

We collect reviews from our customers to help you make an educated decision when purchasing our products.
Bioflame logo
5 stars

30,000+ Happy Customers

Global Compliance

Global Compliance All burners are UL Listed in accordance with ANSI/UL1370 in the USA and comply with the ACCC Safety Mandate for Australia.

Based on 76 reviews
Natalia Villena
Cosy and beautiful

We have recently purchased the Lorenzo fireplace. We are so happy with this purchase. The fireplace arrived promptly it was easy to install and it's beautiful in our lounge area. I am totally in love. Nothing better than to sit in front of the fire with a good book or movie.
The only issues: the lighter didn't work and we had to wait to try it on as there was no ethanol included.

Levy Fireplacw

It looks great and was easy to install. We have not fueled it up yet.. Only issue we had is the fueling compartment hatch door will not latch, and since its spring loaded it is always "open". How can we address this without sending it back as homeowners are moving in on 7/3?

Rogue 2.0 SS
Richard Potvin
Great purchase !

This has been a great experience. My inquiries were answered quickly and the info sought was provided. The purchase was easy to complete and delivery was on schedule with no damage to the unit. The fireplace looks great and provides extra heat on those damp and cool days.

Electronic gas lighter

The gas lighter won’t work ,what can I do?

Rogue 2.0 SS
Denise P
Beautiful and great heat!

I've had my Rogue fireplace for 3 years now and it's the best thing I ever bought. My main level is just over 700 square feet and this heats the main level and the heat goes upstairs. Great anytime but especially when the power goes out. No smell or soot.

flame is beautiful but it does not reach the ends

I have not been able to see the flame extend to both ends on the fireplace tray...the flame remains mostly 10 inches from the center and my fireplace is a 38". How do I remedy that?

Joshua Pisapio
Lotte Bio Flame

Loving my fireplace so far. Installation was very easy. Nice bit of heat that comes off. Flame looks great in the space. No mess and no hassle.

Jeana Park
Had my fireplace a few years now and still loving it.

Fantastic buy. Easy, clean, warm. I can have the wonderful warm ambiance of a fire within minutes and no maintenance while the fire is going. I can turn it off when I want. Plant ethanol burns clean. I have had mine for 2 years now and I am loving it. Home insurance considers it another source of heat. No added premiums. Wonderful

38″ Firebox SS
Bobbie Martin
Overall it’s great

Just the fuel is hard to find unless you order from Amazon and that’s expensive. Arrived very quickly and was pleased with that. It’s very nice and gives more heat than I thought it would.

24” Burner
Timothy Metcalf
Good, not great

No instructions made for uneven start. Uneven flame burn. Slightly larger flame would be nice.

Gerry Verhoef
The easiest way to get a nice fireplace

I never thought I would have a fireplace in my home because I have no chimney nor a natural gas inlet. Thanks to Bioflame I now have two! Easy installation! Nice real fire ambiance that becomes really warm.

48” Burner
John Clout

All good guys, happy!
Quick delivery, Burner looks stylish.

60" Firebox DS
Harlow Morgan

Very happy with our firebox. I did plenty of research and selected Bio Flame due to their reviews and UL certification.
Do your research and you will be pleased.

Emile Karasz
Great Product!

We are in love with our bio flame fireplace! So simple to install in the wall and use, but very impressed with the fuel efficiency and heat output.
Highly recommend these guys!

Thank you for your great review, Emile!
We hope that you enjoy your Bio Flame :)

Sharon Osinsky
Fast installation

Trying to find a fireplace for a condo was not easy, but I'm glad that a friend recommended Bio Flame. The fireplace warms our 1300 sf condo and looks great!
Ordering was easy and installation took a mere 25 minutes on our wall by the BioFlame installer.

Thank you for your review, Sharon! Each and every customer to order a
wall mount model is always surprised at how quick and easy they are to install.
Enjoy your fireplace!


We love our smart burner and the ability to adjust the Flame, especially being in Florida!

24″ Firebox SS
Darin Woolcox

Great finishing of the firebox and at a fraction of the competitors cost.

16" Grate Kit
Wendy Morrison
Great Product!

We added the 16” grate to our existing wood burning fireplace in our apartment. Completely satisfied - don’t have to deal with wood/logs, instant satisfaction with no mess at all.

Rogue 2.0 SS
Marty Fitz
Excellent customer service

Terrific concept and surprisingly efficient. Great staff answered all of my questions and installation was very simple

5L Burner
AJ Sorello
Great Product!

Very happy with the burner purchase and the expertise of the sales staff to guide me through the, almost too simple, installation.

Looking good

Couldn't be happier with the SMART fireplaces installed in our new build. Looking forward to our house warming party to show them off!

Excellent customer service

I ordered Bio Flame’s smart burner for my home back in January; from the ordering process to the shipment at my home I received nothing but excellent customer service.
I am also pleased with the product, the remote control feature with connection to my Smart home system provided convenience and ease into my home.
The fuel I ordered with allows for an odorless and sootless fire, which has made the clean-up easier and the experience enjoyable.
Ethanol fires are definitely the way to go, I can honestly say I’m never going back to wood or gas fires again.

Rosa Durant
Georgeous job

Wow!!! Gorgeous job done by Bio Flame! Really impressed with this company and will use them again and again!!!

Thank you for your review, Rosa! Hope you enjoy it!

Love it!

Love our fireplace and will keep raving to friends and family!

13” Burner
English Lopez

Very happy with the quality and overall performance of my Bio Flame electronic burner.